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Privacy Policy

Last updated: January 2025

Information We Collect

When you contact us for a quote or schedule services, we collect:

  • Name and contact information (phone, email, address)
  • Property details relevant to the services requested
  • Communication history with our team
  • Device and browser information when you visit our website
  • IP address and approximate geographic location

How We Use Your Information

We use the information we collect to:

  • Provide estimates and schedule services
  • Communicate about your project
  • Send appointment reminders
  • Follow up on completed work
  • Improve our services and website experience
  • Comply with legal obligations

Information Sharing

We do not sell or rent your personal information. We may share information with:

  • Service providers who help us operate our business
  • Financial institutions for payment processing
  • As required by law or legal process

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure data storage, encrypted communications, and limited employee access to personal data.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, customer records are retained for 7 years after the last service provided.

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Withdraw consent for data processing

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business purpose for collecting it, and the categories of third parties with whom we share it.

Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions. We will delete your information from our records and direct our service providers to do the same.

Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you.

Right to Opt-Out of Sale/Sharing

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. Therefore, there is no need to opt out of the sale or sharing of your personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a different level or quality of service because you exercised your privacy rights.

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers: Name, address, phone number, email address, IP address
  • Customer Records: Property information, service history, payment information
  • Internet Activity: Browsing history on our website, interactions with our site
  • Geolocation Data: Approximate location based on IP address
  • Professional Information: Property ownership status

How to Exercise Your CCPA Rights

To exercise your rights under the CCPA, you may:

We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

Response Timing

We will respond to verifiable consumer requests within 45 days. If we need additional time, we will notify you of the extension and the reason for it.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser. Types of cookies we use:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Marketing Cookies: Used to deliver relevant advertisements

Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email or prominent notice on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

This privacy policy is compliant with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable privacy regulations. Wonderful Attic Care is a California-licensed contractor serving residential and commercial customers throughout Los Angeles County.

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